Shipping

Shipping Policy

 

At Shops Fitting Depot, we are committed to delivering your order safely and efficiently. Please read our shipping policy before placing your order.

 

Order Processing

 

• Orders are processed after full payment has been received.
• Standard processing time is 1–3 business days for in-stock products.
• Custom-made or special-order items may require additional production time. If this applies to your order, we will contact you with an estimated dispatch date.

 

Shipping Coverage

 

We deliver throughout Australia. If you require delivery to a remote location or have a special delivery request, please contact us before placing your order.

 

Delivery Time

 

Estimated delivery times begin once your order has been dispatched.

 

• Metropolitan areas: 2–7 business days
• Regional areas: 5–10 business days
• Remote locations: Delivery times may vary depending on the courier network.

 

Delivery estimates are provided as a guide and may be affected by factors outside our control, including weather conditions, public holidays, courier delays, or peak trading periods.

 

Shipping Costs

 

Shipping charges are calculated at checkout based on the size, weight, and delivery location of your order.

 

Large commercial equipment, display units, refrigeration products, and bulky items may require freight shipping. Any additional freight requirements will be communicated before dispatch if applicable.

 

Order Tracking

 

Once your order has been dispatched, tracking information will be provided by email where available. You can use this information to monitor your shipment with the nominated courier.

 

Delivery Requirements

 

Please ensure your delivery address, contact number, and email address are correct when placing your order.

 

For large or heavy items, someone may need to be available to receive the delivery. If redelivery charges are incurred due to an incorrect address or missed delivery, these costs may be the responsibility of the customer.

 

Inspecting Your Delivery

 

Please inspect your order as soon as it arrives.

 

If your order is damaged during transit or any items are missing, notify us within 48 hours of delivery. We may request photographs of the packaging and damaged products to assist with the claim.

 

Delays

 

While we work with trusted delivery partners, shipping times cannot be guaranteed. Shops Fitting Depot is not responsible for delays caused by courier services, severe weather, industrial action, customs procedures (where applicable), or other events beyond our control.

 

Incorrect Shipping Information

 

If an incorrect shipping address is provided, please contact us immediately. If your order has not yet been dispatched, we will update the details where possible.

 

Once an order has been shipped, address changes may not be possible and any additional shipping or redelivery charges may apply.

 

Contact Us

 

If you have any questions regarding shipping, delivery timeframes, or freight arrangements, please contact our customer support team through our Contact Us page. We are happy to assist you before and after your purchase.