Return & Refund

Return & Refund Policy

 

At Shops Fitting Depot, we are committed to supplying quality products and providing excellent customer service. If you experience an issue with your purchase, please review the policy below.

 

Returns

 

If you wish to return an item, please contact us before sending it back. Returns will only be accepted after approval from our customer support team.

 

To be eligible for a return, the item must:

• Be returned within 14 days of receiving your order.

• Be unused, uninstalled, and in its original condition.

• Include all original packaging, accessories, manuals, and components.

• Be accompanied by proof of purchase.

 

Items returned without prior approval may not be accepted.

 

Non-Returnable Items

 

The following items cannot be returned unless they are faulty or supplied incorrectly:

• Custom-made or made-to-order products.

• Products manufactured to customer specifications.

• Clearance, discontinued, or final sale items.

• Products that have been installed, assembled, modified, or used.

• Items damaged due to misuse, improper installation, or neglect.

 

Damaged or Incorrect Orders

 

Please inspect your order as soon as it is delivered.

 

If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery. Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging.

 

We will assess the issue and arrange an appropriate solution as quickly as possible.

 

Refunds

 

Once your returned item has been received and inspected, we will notify you of the outcome.

 

If your return is approved, your refund will be processed to the original payment method.

 

Refund processing times may vary depending on your payment provider or financial institution.

 

Original shipping charges are generally non-refundable unless the return is due to our error or a faulty product.

 

Exchanges

 

If you receive a faulty or damaged product, we will arrange a replacement where possible.

 

If the requested replacement is unavailable, we will discuss alternative options, including a refund or a comparable replacement product.

 

Change of Mind

 

We understand that purchasing decisions can change.

 

Change-of-mind returns may be accepted at our discretion provided the product:

• Meets the return conditions listed above.

• Is returned in brand-new, resaleable condition.

• Has not been used or installed.

 

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise agreed.

 

Return Shipping

 

Unless the return is due to a faulty, damaged, or incorrectly supplied product, customers are responsible for the cost of returning items.

 

We recommend using a tracked and insured shipping service, as we cannot accept responsibility for items lost or damaged during return transit.

 

Cancellations

 

Orders may be cancelled before they have been processed or dispatched.

 

If an order has already been shipped or custom manufacturing has begun, cancellation may not be possible or cancellation fees may apply.

 

Consumer Rights

 

Nothing in this policy limits or excludes any rights or remedies available to consumers under applicable Australian Consumer Law.

 

Contact Us

 

If you have any questions about returns, refunds, or exchanges, please contact our customer support team through our Contact Us page before returning any products.